When looking for an international SIM card, there are
several companies available that can rent you what you are looking for, either
with or without a phone rental as well depending on your needs. One of these
companies is Rebelfone and while like all other companies there are occasional
Rebelfone complaints, the overwhelming majority of the reviews for this company
are from satisfied customers who received the services they were looking for as
well as great customer service. Here are some of the complaints and reviews
that you can find for Rebelfone, including both the good and the bad.
It’s A Rental
One of the common Rebelfone complaints is that the customer
thought that they were purchasing an international SIM card when in reality
Rebelfone is a rental company. It is important to note, however, that these
complaints are fairly unfounded as it is listed multiple places on the website
that it is simple a phone and SIM card rental instead of an actual purchase.
This means that customers who thoroughly do their research will expect to have
to return the phone or SIM card at the end of their vacation and will gladly do
so. They also clearly state several
purchase options for international phones if that is what the customer is
looking for.
Great Customer Service
One of the more common Rebelfone reviews is that the
customer service for the program is very helpful. One customer, for example,
had initially had troubles choosing the right network for their phone but after
having a conversation with customer support, they were able to quickly and
easily resolve their issue and get their phone working in no time. Another
customer says that even when they were having problems with their own personal
phone, Rebelfone support staff was willing and able to help them resolve the
minor issues they experienced in terms of service availability.
Ready For The Trip
Another popular theme amongst the Rebelfone reviews is that
they will ensure that your phone or SIM card arrives several days before your
trip. The order will not only arrive quickly after making your order, but it
will also be sure to arrive before your scheduled departure date. Customers
greatly enjoy that they are able to rely on Rebelfone to get them their product
in a timely manner, allowing them to use it as soon as they land in their
destination. They also make it very easy to return the phone or SIM card at the
end of your trip.
Good Service
In addition to having reliable customer service, many of the
reviews indicate that the cell service you get when you rent from Rebelfone is
of good quality. Customers usually get reception in all of their destinations,
except possibly the most remote locations. In addition, those that opt for a
data package generally review that although the service is not as good in some
areas, overall it is very reliable, helping them stay in touch no matter where
they are. Customers who have had issues with cell phone reception were usually
able to resolve their issues fairly easily after talking to a customer support
representative, leaving them ready to make phone calls in no time at all.
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